[{"data":1,"prerenderedAt":230},["ShallowReactive",2],{"pages:navigation":3,"i-mdi:close":147,"i-mdi:phone":152,"i-mdi:menu":154,"i-mdi:chevron-down":156,"i-mdi:facebook":158,"i-mdi:instagram":160,"i-mdi:twitter":162,"i-mdi:youtube":164,"i-mdi:linkedin":166,"page:\u002Fstrategic-focus-areas\u002Fcommunity-engagement":168,"i-mdi:play":224,"i-mdi:home":226,"i-mdi:chevron-right":228},[4,36,60,140],{"title":5,"path":6,"stem":7,"children":8,"page":-1},"Leadership","\u002Fleadership","leadership",[9,15,22,29],{"title":5,"path":6,"stem":10,"description":11,"navigation":12,"tags":14,"order":13},"leadership\u002Findex","BPUB executives and board members, the strategic planning team, and a letter from the General Manager & CEO.",{"order":13},50,null,{"title":16,"path":17,"stem":18,"description":19,"navigation":20,"tags":14,"order":21},"BPUB Executives & Board Members","\u002Fleadership\u002Fbpub-executives-board-members","leadership\u002Fbpub-executives-board-members","The Brownsville Public Utilities Board executive team and Board of Directors.",{"order":21},51,{"title":23,"path":24,"stem":25,"description":26,"navigation":27,"tags":14,"order":28},"Letter from the GM & CEO","\u002Fleadership\u002Fletter-from-the-gm-ceo","leadership\u002Fletter-from-the-gm-ceo","It is my honor to present the Brownsville Public Utilities Board's 2026–2030 Strategic Plan, a first-of-its-kind roadmap that establishes a unified direction for our organization…",{"order":28},53,{"title":30,"path":31,"stem":32,"description":33,"navigation":34,"tags":14,"order":35},"Strategic Planning Team Roles & Responsibilities","\u002Fleadership\u002Fstrategic-planning-team-roles-responsibilities","leadership\u002Fstrategic-planning-team-roles-responsibilities","The roles, responsibilities, and reporting cadence of the team and partners who developed the 2026–2030 Strategic Plan.",{"order":35},52,{"title":37,"path":38,"stem":39,"children":40,"page":-1},"Milestones","\u002Fmilestones","milestones",[41,46,53],{"title":37,"path":38,"stem":42,"description":43,"navigation":44,"tags":14,"order":45},"milestones\u002Findex","The desired outcomes of the 2026–2030 Strategic Plan and the process used to develop it.",{"order":45},40,{"title":47,"path":48,"stem":49,"description":50,"navigation":51,"tags":14,"order":52},"Desired Outcomes","\u002Fmilestones\u002Fdesired-outcomes","milestones\u002Fdesired-outcomes","The outcomes and key performance indicators (KPIs) the 2026–2030 Strategic Plan is working toward.",{"order":52},41,{"title":54,"path":55,"stem":56,"description":57,"navigation":58,"tags":14,"order":59},"Development Process","\u002Fmilestones\u002Fdevelopment-process","milestones\u002Fdevelopment-process","How the 2026–2030 Strategic Plan was researched, shaped, and developed over two phases.",{"order":59},42,{"title":61,"path":62,"stem":63,"children":64,"page":-1},"Strategic Focus Areas","\u002Fstrategic-focus-areas","strategic-focus-areas",[65,70,77,84,91,98,105,112,119,126,133],{"title":61,"path":62,"stem":66,"description":67,"navigation":68,"tags":14,"order":69},"strategic-focus-areas\u002Findex","The ten strategic focus areas that prioritize and guide BPUB's work over the next five years.",{"order":69},10,{"title":71,"path":72,"stem":73,"description":74,"navigation":75,"tags":14,"order":76},"Affordability","\u002Fstrategic-focus-areas\u002Faffordability","strategic-focus-areas\u002Faffordability","It is important for BPUB to deliver high-quality utility services while maintaining rates that are fair, transparent, and financially sustainable for all customer classes,…",{"order":76},19,{"title":78,"path":79,"stem":80,"description":81,"navigation":82,"tags":14,"order":83},"Community Engagement","\u002Fstrategic-focus-areas\u002Fcommunity-engagement","strategic-focus-areas\u002Fcommunity-engagement","It is important for BPUB to strengthen its relationship with the community it serves by proactively engaging stakeholders and improving transparency with the aim of making BPUB…",{"order":83},13,{"title":85,"path":86,"stem":87,"description":88,"navigation":89,"tags":14,"order":90},"Customer Experience","\u002Fstrategic-focus-areas\u002Fcustomer-experience","strategic-focus-areas\u002Fcustomer-experience","It is important for BPUB to enhance the quality, responsiveness, and accessibility of BPUB’s services. Being able to deliver a consistent, transparent, and customer-focused…",{"order":90},14,{"title":92,"path":93,"stem":94,"description":95,"navigation":96,"tags":14,"order":97},"Employee Engagement & Development","\u002Fstrategic-focus-areas\u002Femployee-engagement-development","strategic-focus-areas\u002Femployee-engagement-development","It is important for BPUB to foster a motivated, high-performing, and resilient workforce by building a culture of accountability, recognition, and professional growth—supported by…",{"order":97},11,{"title":99,"path":100,"stem":101,"description":102,"navigation":103,"tags":14,"order":104},"Enterprise Risk Management","\u002Fstrategic-focus-areas\u002Fenterprise-risk-management","strategic-focus-areas\u002Fenterprise-risk-management","It is important for BPUB to develop and institutionalize a comprehensive Enterprise Risk Management (ERM) framework that identifies, monitors, and mitigates strategic,…",{"order":104},16,{"title":106,"path":107,"stem":108,"description":109,"navigation":110,"tags":14,"order":111},"Interorganizational Effectiveness","\u002Fstrategic-focus-areas\u002Finterorganizational-effectiveness","strategic-focus-areas\u002Finterorganizational-effectiveness","It is important for BPUB to enhance coordination and communication with community organizations (e.g., City of Brownsville, GBIC, Port of Brownsville, BCIC, etc.) to ensure that…",{"order":111},20,{"title":113,"path":114,"stem":115,"description":116,"navigation":117,"tags":14,"order":118},"Optimizing Water Supply","\u002Fstrategic-focus-areas\u002Foptimizing-water-supply","strategic-focus-areas\u002Foptimizing-water-supply","It is important for BPUB to optimize the management, diversification, and efficient use of available water resources, including strengthening water supply through expanding reuse,…",{"order":118},12,{"title":120,"path":121,"stem":122,"description":123,"navigation":124,"tags":14,"order":125},"Power Supply Optimization","\u002Fstrategic-focus-areas\u002Fpower-supply-optimization","strategic-focus-areas\u002Fpower-supply-optimization","It is important for BPUB to optimize its generation mix, market participation, and long-term planning to enhance resilience, affordability, and",{"order":125},15,{"title":127,"path":128,"stem":129,"description":130,"navigation":131,"tags":14,"order":132},"Resiliency & Reliability","\u002Fstrategic-focus-areas\u002Fresiliency-reliability","strategic-focus-areas\u002Fresiliency-reliability","It is important for BPUB to deliver consistent, uninterrupted, and high-quality utility services while maintaining the capability to quickly recover from unexpected disruptions,…",{"order":132},18,{"title":134,"path":135,"stem":136,"description":137,"navigation":138,"tags":14,"order":139},"Technology Modernization","\u002Fstrategic-focus-areas\u002Ftechnology-modernization","strategic-focus-areas\u002Ftechnology-modernization","It is important for BPUB to transform into a modern, data-driven utility by aligning technology investments with enterprise needs. Technology modernization goes beyond just…",{"order":139},17,{"title":141,"path":142,"stem":143,"description":144,"navigation":145,"tags":14,"order":146},"Vision, Mission, & Values","\u002Fvision-mission-values","vision-mission-values","Empowering greater Brownsville's future through exceptional utility services, community leadership, and operational excellence.",{"order":146},30,{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":151},0,24,false,"\u003Cpath fill=\"currentColor\" d=\"M19 6.41L17.59 5L12 10.59L6.41 5L5 6.41L10.59 12L5 17.59L6.41 19L12 13.41L17.59 19L19 17.59L13.41 12z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":153},"\u003Cpath fill=\"currentColor\" d=\"M6.62 10.79c1.44 2.83 3.76 5.15 6.59 6.59l2.2-2.2c.28-.28.67-.36 1.02-.25c1.12.37 2.32.57 3.57.57a1 1 0 0 1 1 1V20a1 1 0 0 1-1 1A17 17 0 0 1 3 4a1 1 0 0 1 1-1h3.5a1 1 0 0 1 1 1c0 1.25.2 2.45.57 3.57c.11.35.03.74-.25 1.02z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":155},"\u003Cpath fill=\"currentColor\" d=\"M3 6h18v2H3zm0 5h18v2H3zm0 5h18v2H3z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":157},"\u003Cpath fill=\"currentColor\" d=\"M7.41 8.58L12 13.17l4.59-4.59L18 10l-6 6l-6-6z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":159},"\u003Cpath fill=\"currentColor\" d=\"M12 2.04c-5.5 0-10 4.49-10 10.02c0 5 3.66 9.15 8.44 9.9v-7H7.9v-2.9h2.54V9.85c0-2.51 1.49-3.89 3.78-3.89c1.09 0 2.23.19 2.23.19v2.47h-1.26c-1.24 0-1.63.77-1.63 1.56v1.88h2.78l-.45 2.9h-2.33v7a10 10 0 0 0 8.44-9.9c0-5.53-4.5-10.02-10-10.02\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":161},"\u003Cpath fill=\"currentColor\" d=\"M7.8 2h8.4C19.4 2 22 4.6 22 7.8v8.4a5.8 5.8 0 0 1-5.8 5.8H7.8C4.6 22 2 19.4 2 16.2V7.8A5.8 5.8 0 0 1 7.8 2m-.2 2A3.6 3.6 0 0 0 4 7.6v8.8C4 18.39 5.61 20 7.6 20h8.8a3.6 3.6 0 0 0 3.6-3.6V7.6C20 5.61 18.39 4 16.4 4zm9.65 1.5a1.25 1.25 0 0 1 1.25 1.25A1.25 1.25 0 0 1 17.25 8A1.25 1.25 0 0 1 16 6.75a1.25 1.25 0 0 1 1.25-1.25M12 7a5 5 0 0 1 5 5a5 5 0 0 1-5 5a5 5 0 0 1-5-5a5 5 0 0 1 5-5m0 2a3 3 0 0 0-3 3a3 3 0 0 0 3 3a3 3 0 0 0 3-3a3 3 0 0 0-3-3\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":163},"\u003Cpath fill=\"currentColor\" d=\"M22.46 6c-.77.35-1.6.58-2.46.69c.88-.53 1.56-1.37 1.88-2.38c-.83.5-1.75.85-2.72 1.05C18.37 4.5 17.26 4 16 4c-2.35 0-4.27 1.92-4.27 4.29c0 .34.04.67.11.98C8.28 9.09 5.11 7.38 3 4.79c-.37.63-.58 1.37-.58 2.15c0 1.49.75 2.81 1.91 3.56c-.71 0-1.37-.2-1.95-.5v.03c0 2.08 1.48 3.82 3.44 4.21a4.2 4.2 0 0 1-1.93.07a4.28 4.28 0 0 0 4 2.98a8.52 8.52 0 0 1-5.33 1.84q-.51 0-1.02-.06C3.44 20.29 5.7 21 8.12 21C16 21 20.33 14.46 20.33 8.79c0-.19 0-.37-.01-.56c.84-.6 1.56-1.36 2.14-2.23\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":165},"\u003Cpath fill=\"currentColor\" d=\"m10 15l5.19-3L10 9zm11.56-7.83c.13.47.22 1.1.28 1.9c.07.8.1 1.49.1 2.09L22 12c0 2.19-.16 3.8-.44 4.83c-.25.9-.83 1.48-1.73 1.73c-.47.13-1.33.22-2.65.28c-1.3.07-2.49.1-3.59.1L12 19c-4.19 0-6.8-.16-7.83-.44c-.9-.25-1.48-.83-1.73-1.73c-.13-.47-.22-1.1-.28-1.9c-.07-.8-.1-1.49-.1-2.09L2 12c0-2.19.16-3.8.44-4.83c.25-.9.83-1.48 1.73-1.73c.47-.13 1.33-.22 2.65-.28c1.3-.07 2.49-.1 3.59-.1L12 5c4.19 0 6.8.16 7.83.44c.9.25 1.48.83 1.73 1.73\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":167},"\u003Cpath fill=\"currentColor\" d=\"M19 3a2 2 0 0 1 2 2v14a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2zm-.5 15.5v-5.3a3.26 3.26 0 0 0-3.26-3.26c-.85 0-1.84.52-2.32 1.3v-1.11h-2.79v8.37h2.79v-4.93c0-.77.62-1.4 1.39-1.4a1.4 1.4 0 0 1 1.4 1.4v4.93zM6.88 8.56a1.68 1.68 0 0 0 1.68-1.68c0-.93-.75-1.69-1.68-1.69a1.69 1.69 0 0 0-1.69 1.69c0 .93.76 1.68 1.69 1.68m1.39 9.94v-8.37H5.5v8.37z\"\u002F>",{"id":169,"title":78,"body":170,"description":81,"extension":198,"featured":150,"featuredImage":199,"featuredOrder":14,"meta":201,"navigation":202,"path":79,"seo":203,"sitemap":204,"ssds":205,"stem":80,"tags":14,"__hash__":223},"pages\u002Fstrategic-focus-areas\u002Fcommunity-engagement.md",{"type":171,"value":172,"toc":194},"minimark",[173,182,189],[174,175,178],"sfa-card",{"image":176,"label":177},"\u002Fimages\u002Fwp\u002FFrame-103-2-min.jpg","SFA Definition",[179,180,181],"p",{},"It is important for BPUB to strengthen its relationship with the community it serves by proactively engaging stakeholders and improving transparency with the aim of making BPUB more accessible, relatable, and responsive through inclusive outreach, education, and technology-enabled customer service.",[174,183,186],{"image":184,"label":185},"\u002Fimages\u002Fwp\u002FFrame-146.jpg","Strategic Challenge",[179,187,188],{},"BPUB must overcome the community’s limited understanding of how BPUB operates and the value it provides, while addressing public mistrust caused by legacy events.",[190,191],"you-tube-embed",{"id":192,"poster":193},"-ciHFit6y_8","\u002Fimages\u002Fwp\u002FCommunity-Engagement-Connie.png",{"title":195,"searchDepth":196,"depth":196,"links":197},"",2,[],"md",{"src":200,"alt":78},"\u002Fimages\u002Fwp\u002Fimage-8.jpg",{},{"order":83},{"title":78,"description":81},{"loc":79},[206],{"number":207,"title":208,"text":209,"initiatives":210},"6","SSD-6","BPUB will build understanding in the community of its role, services, and the value of municipal ownership, while offering opportunities for involvement.",[211,214,217,220],{"number":212,"text":213},"9","BPUB will rebuild and modernize its brand, restoring community trust, increasing public understanding of municipal utility value, and aligning the brand with the organization’s evolving strategic goals, technology investments, and customer expectations.",{"number":215,"text":216},"10","BPUB will build and deploy a network of trained Employee Ambassadors to actively engage with customers, stakeholders, and the broader Brownsville community, promoting awareness of the value of municipal ownership, humanizing BPUB’s services through authentic employee voices, and increasing trust and customer satisfaction through transparent, consistent messaging.",{"number":218,"text":219},"11","BPUB will design and launch a comprehensive monthly email newsletter tailored for media contacts, community stakeholders, and customers. The newsletter will ensure timely, proactive, and reliable dissemination of operational updates, major project milestones, and regulatory news.",{"number":221,"text":222},"12","BPUB will explore the feasibility of being featured in a monthly podcast with a local studio to promote the BPUB brand.","JCsI-wjbZavGOlerPEN90932ujk9zg9nEVukN0AVrpg",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":225},"\u003Cpath fill=\"currentColor\" d=\"M8 5.14v14l11-7z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":227},"\u003Cpath fill=\"currentColor\" d=\"M10 20v-6h4v6h5v-8h3L12 3L2 12h3v8z\"\u002F>",{"left":148,"top":148,"width":149,"height":149,"rotate":148,"vFlip":150,"hFlip":150,"body":229},"\u003Cpath fill=\"currentColor\" d=\"M8.59 16.58L13.17 12L8.59 7.41L10 6l6 6l-6 6z\"\u002F>",1780676265255]